Frequently Asked Questions
Everything you need to know about your Recollection Brand experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
Are your garments true to size?
Most of our pieces are designed with a contemporary fit. We recommend checking the specific size guide located on each product page to find your perfect measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Recollection Brand items?
To maintain the longevity of our fabrics, we recommend washing in cold water with similar colors and laying flat to dry. Specific care instructions are located on the inner garment label.
Do you restock sold-out collections?
To maintain exclusivity, many of our pieces are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if an item returns.